Customer Satisfaction Survey
 
Dear Customer,

             We want to take the opportunity to thank you for using our service. In order to evaluate our performance and to further improve of our services, we would appreciate if you could spend a few minute of your time to answer the questions below and give us your feedback. Again thank you.
 
 
 
 
1) Which of Manila Forwarder services did you use? *
     Balikbayan Box    Relocation    Air Cargo    Vehicle Shipment  
 
2) From what origins do you import your cargo? *
     USA    PH    Canada    Australia    Japan  
     Norway    PNG    Belgium    Germany    UK  
 
3) How are doing with our pick up / delivery services as its relates with:? *
    on timely arrival    Excellent    Good    Average    Fair    Poor  
    drivers are equipped/ handled the freight in a proper manner    Excellent    Good    Average    Fair    Poor  
    drivers are courteous and appearance    Excellent    Good    Average    Fair    Poor  
 
4) When you call Manila Forwarder, how much time do you await to be attended by the right person? *
     immediately    3 minutes    5 - 10 minutes    more than 10 minutes  
 
5) Does the handling of information and documents organized by our personnel is? *
      Excellent    Good    Average    Fair    Poor  
 
6) Does the status of online package tracking is always updated proportion in every moment of changes? *
      Yes    Sometimes    No      
   
7) Do you consider our rates are market-competitive? *
      Yes    No  
 
8) When you compare Manila Forwarder to the other freight forwarder, generally, the service we offer is: *
     Excellent    Good    Average    Fair    Poor  
 
9) Will you do business again with us? *
      Yes    Future Plan    No      
   
10) Would you refer Manila Forwarder to someone, family, friends, to use our service? *
      Yes    Future Plan    No      
 
Please give us your valuable comments to help us serve you better